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We aim to deliver your orders within 3 -5 working days for UK delivery.
We will do our best to deliver the goods to you to the address that you specify for delivery. If you do not supply an address, we will deliver the goods to the credit card address you provide us with. Please take care when entering your details as we cannot accept liability for non-delivery of items as a result of incorrect information entered by yourself. In the event that you are not available to receive the goods at the point when they were delivered, you will be responsible for making arrangements to receive the goods if they are held at the post office or delivery company depot. We will try to meet any date stated for delivery, but such dates are not guaranteed and are provided for reference only. We may deliver your goods in instalments if reasonably required. If your goods have not reached you within 14 working days from the date they left us (which we will confirm to you by email) you will need to call our Customer Service Team to report your order as missing in transit. We allow a maximum of 30 days for you to let us know your goods haven’t arrived. If you haven’t contacted us by this time we will accept this as your acknowledgement for receipt of the goods. Inner Chimp wear cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order. You are responsible for the products once delivery has taken place. In other words, the risk in the products passes to you when you take possession of them.
Where We Ship From
All orders placed on are shipped from our warehouse in the United Kingdom. If shipping outside of the EU you may be liable for import duties and/or taxes. Any return or exchanges must be sent back to the United Kingdom at the customers expense (excluding the United Kingdom). Please see the section below on Returns and Exchanges.
Return & Exchange Policy
Only when you're happy, can we be. If for any reason you are not satisfied with our products, you can return them, or refund or exchange by filling in the paperwork that arrived with your order (postage will not be refunded). Once the product you are not satistfied arrives back with us, you will be notified and your return processed. *Please be aware that refunds can take up to 14-21 days to reach your account. Your order will need to be returned within 28 days, unworn. *Disclaimer: We reccomend our customers send their parcels back using a tracked service as we are not liable to cover the cost of loss or damage to parcels that are sent using freepost service. Returning items from abroad Please be sure to ship the package with a carrier that can provide tracking and insurance. Inner Chimp can not replace lost packages during return shipments if proof of tracking is unavailable.
Please return your orders to:
East Mead Lane